Overview
- The Verbraucherzentrale withdrew its model lawsuit at the Bavarian Higher Regional Court after an out-of-court agreement with CTS Eventim.
- About 5,000 consumers who enrolled in the action are eligible to receive a €20 voucher from the ticketing company.
- The settlement creates no general entitlement to fee refunds for all Eventim customers and applies only to registered participants.
- Eligible claimants must obtain the voucher through Eventim’s online campaign portal using their name, order number(s) and the case reference from the Federal Office of Justice.
- Requests must be submitted by July 15, 2026, and the voucher is a flat amount irrespective of the fee at issue, which in some cases was only a few euros.