Overview
- The Verbraucherzentrale withdrew its representative lawsuit against CTS Eventim, closing the case without a court ruling.
- About 5,000 registered claimants are eligible for a one-time €20 voucher from the ticketing company.
- Eligible participants must retrieve the voucher via Eventim’s online portal using their case and order details by 15 July 2026.
- The voucher is a flat amount regardless of any fees previously withheld after pandemic-related cancellations.
- The settlement creates no general right to fee reimbursement, and Eventim states the voucher settles all covered claims, with non-registered consumers excluded.