Overview
- Avanti West Coast told customers not to travel and halted all departures from London Euston, affecting routes to Manchester, Liverpool, Scotland and North Wales.
- CrossCountry reported a total loss of signalling, with services between Birmingham New Street and Manchester Piccadilly suspended and widespread cancellations across multiple operators.
- National Rail and operators warned of severe disruption through the day, with trains cancelled or heavily delayed and some services revised or terminated short of destination.
- Passengers reported being stuck on trains for extended periods and Euston station became heavily congested as services on the West Coast Main Line were brought to a standstill.
- Ticket acceptance and refunds were activated, including next‑day travel for 21 November Avanti tickets, alternative operator options, and rail‑replacement buses on some regional links.