Overview

• Europe’s mishandling rate climbed to 12.3 per 1,000 passengers in 2024, reversing two years of steady improvement from 15.7 in 2022 and 10.6 the year before
• The continent’s rate more than doubles North America’s 5.5 per 1,000 passengers and triples the Asia-Pacific average of 3.1
• Airlines worldwide reported 33.4 million mishandled bags last year, with three-quarters delivered within 48 hours of arrival
• Incidents of damaged or pilfered luggage rose to 18% of cases in 2024, up from 15% in 2023
• Based on data from 280 carriers, the industry faces roughly $5 billion in annual costs handling delayed, lost or damaged baggage