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Europe-Wide IT Incident Disrupts Airport Check-In Systems at BER and Brussels

Manual check-in at some hubs after a third‑party outage underscores airports’ reliance on shared IT.

Overview

  • BER cut connections to the affected provider on Friday evening, leading to longer queues, manual processing and delays.
  • Brussels Airport reports check-in and boarding by hand, warning of delays and possible cancellations during recovery.
  • Heathrow cites a third‑party technical problem affecting some airlines and advises travelers of potential delays.
  • Several major German airports, including Frankfurt, Hamburg, Düsseldorf and Köln/Bonn, report normal operations without disruption.
  • A BER spokesman named Collins Aerospace as the vendor reportedly affected, while the full list of impacted airports and the cause remain under investigation and passengers are urged to verify flight status and allow extra time.