Overview

• Investigators are examining whether SAP ties maintenance to software licenses through automatic bundling and renewal that restrict switching.
• Regulators allege customers pay for support on unused licenses and face steep fees to cancel or restart services, limiting third‑party competition.
• EU competition chief Teresa Ribera warned the practices could reduce choice for European businesses and lead to higher costs.
• The Commission launched an in‑depth procedure with no set deadline, allowing SAP to offer binding changes; fines could reach 10% of global revenue, roughly €3.4 billion based on last year’s sales.
• SAP disputed the allegations, said it is cooperating with the inquiry, and indicated it does not expect material effects on its financial results.