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EU Consumer Groups File Complaint Against Airlines for Hand Luggage Fees

The BEUC and 16 member organizations are urging the EU to investigate alleged illegal charges by seven low-cost carriers.

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Overview

  • The BEUC has lodged a formal complaint with the European Commission and the CPC against seven airlines, including Ryanair, Vueling, and Wizzair, for charging fees on reasonable hand luggage.
  • The complaint references a 2014 EU Court of Justice ruling that prohibits airlines from imposing extra charges on reasonable hand luggage.
  • The Spanish government, which fined five airlines €179 million in November 2024 for similar practices, announced new sanctions targeting Wizzair and Transavia.
  • Airlines have appealed the Spanish fines to the European Commission, which has been reviewing the case since January 2025.
  • Consumer advocates are calling for updated EU air passenger rights regulations to clearly define services included in basic fares and prevent abusive practices.