Overview
- Abner Rivera Rodríguez, 66, died on July 21 at the Almanzor Aguinaga Asenjo hospital in Chiclayo from pulmonary fibrosis, yet his daughters later received a text assigning him a Dec. 29 neumology appointment.
- The family denounced negligence, saying he died waiting for specialist care and oxygen and recounting failed attempts to access home-care support and an ambulance before he was taken to emergency.
- EsSalud Lambayeque said the incident was an involuntary admissions-system error, contacted the relatives to apologize, and pledged audits and stronger data-check controls in the network.
- The case went viral on social networks and in local media, fueling public frustration over slow scheduling and administrative failures in the public health system.
- A health-policy researcher cited poor real-time interoperability with RENIEC and uneven digitalization as root causes, pointing to broader capacity shortfalls that delay specialist access.