Overview

• Universal issued a second round of mass refunds on May 28 after key attractions such as Battle at the Ministry, Stardust Racers and Hiccup’s Wing Gliders experienced prolonged downtimes.
• Visitors have criticized the park’s lack of shaded areas under Florida’s heat and noted a shortage of attractions suitable for toddlers, leading to social media backlash.
• In response to mounting issues, Universal has capped daily attendance, offered on-the-spot Express Passes, food credits and full refunds, and is rolling out technical enhancements behind the scenes.
• Despite technical hitches, patrons lauded Epic Universe’s cutting-edge attractions and detailed themed lands, with many vowing to return once operations stabilize.
• Universal has issued a specific footwear warning for Stardust Racers after guests removed loose sandals in queues, citing safety and operational delays.