Overview
- Reports of login failures began on Christmas Eve around 5:00 PM PT, preventing players across platforms worldwide from signing in.
- Epic identified a breakdown in Epic Online Services authentication that blocked logins even when game servers were available.
- DownDetector recorded nearly 25,000 problem reports at the peak as users missed planned holiday play sessions.
- Epic reported active investigation at 7:52 PM PT, warned at 9:07 PM PT that emergency fixes could remove logged-in players, and said matchmaking was fully normal by 11:24 PM PT.
- Related disruptions were noted for Rocket League and Fall Guys, and Epic says it is monitoring service stability.