Overview

• Inside the Magic published an anonymous guest report that was echoed by DisneyFanatic and Disney Dining, and Disney had not issued an official comment in those stories.
• A posted 75-minute queue stretched to about 80 minutes to reach the pre-show, where successive rooms were described as overcrowded.
• The pre-show sequence reportedly powered down, leaving hundreds in darkness as two cast members attempted to reset systems just outside a door.
• Witnesses described hearing a loud bang and feeling a jolt underfoot before normal operations failed to resume.
• After roughly 112 minutes, staff escorted guests through a concealed backstage door that led to the boarding area.