E.ON Next Compensates £14.5M for Billing System Failures

The energy provider reimburses prepayment meter customers after failing to issue final bills and refunds.

Nearly 250,000 prepayment meter customers were affected by E.ON Next's billing errors between February 2021 and September 2023.
Customers did not receive final bills or automatic refunds for remaining credit, averaging £51 per account.
E.ON Next's compensation totals £14.5 million, including credit refunds, statutory compensation, and additional redress.
The company will also write off debt for almost 150,000 customers who closed accounts during the error period.
E.ON Next has updated its billing systems and self-reported the issue to Ofgem, demonstrating a commitment to resolving customer concerns.