Overview

• From today, GP practices must keep online request tools open from 08:00 to 18:30, Monday to Friday.
• Patients can request non-urgent appointments, describe symptoms, ask questions or request a call back via practice websites.
• Surgeries are required to publish a new 'You and Your GP' charter outlining service expectations and how to give feedback.
• The BMA warns of a potential "online triage tsunami," is seeking the option to switch off systems during surges, and says work-to-rule action may be considered.
• NHS England says the move will modernise access and free phone lines for those who need them most as part of a wider plan that includes the NHS Online initiative.