Overview

• Industry-funded campaign by BT and Virgin Media is targeting the final third of customers who have not yet migrated to digital.
• Engineers are visiting homes to complete the switchover and test two million telecare alarms that rely on analogue lines.
• Customers will receive free battery backup units to ensure landline connectivity during power outages post-transition.
• Telecoms minister Sir Chris Bryant has imposed strict industry safeguards to prevent any telecare user from losing alarm functionality.
• The move addresses a 45% rise in analogue network faults in 2024 and promises clearer, more reliable connections for users.