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Energy Queensland Reports 289 Field Incidents, Including 148 Dog Attacks, Over Past Year

The utilities call on customers to secure animals under a safe‑entry policy after a meter reader was injured in Mackay last week.

Overview

  • Company data show 289 reported incidents statewide in the past 12 months, including 148 dog attacks, 60 wildlife or livestock incidents and 81 threats from the public.
  • Incidents were concentrated in South East Queensland, with 138 cases recorded in that region.
  • Threats from customers totaled 81, with some jobs requiring police escorts and even contact‑centre staff receiving abuse during emergency calls.
  • Energex says the injured Mackay meter reader received medical treatment after being approached by two dogs.
  • The response includes enforcing the 2019 safe‑entry rules that bar entry if dogs are not restrained and the rollout of an Entry Hazards App, with the data release following last month’s inquest into the 2022 death of meter reader Kane Minion.