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Employers Expand Soft-Skills Training as Gen Z Stare Debate Intensifies

New communication workshops roll out after experts attribute Gen Z’s blank stare to pandemic-induced anxiety.

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A stock image showing a fed-up Gen Z worker working in a coffee shop.
Illustration: Lindsey Bailey/Axios
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Overview

  • The Gen Z stare involves a blank, deer-in-the-headlights gaze that many perceive as disengagement in face-to-face interactions.
  • Psychologists link the phenomenon to social anxiety rooted in pandemic isolation and a reliance on asynchronous digital communication.
  • The hashtag #GenZStare has amassed thousands of posts on TikTok, fueling cross-generational debates over politeness, authenticity and workplace manners.
  • Companies report that the stare has led to customer confusion and increased onboarding costs, prompting investments in soft-skills development for younger employees.
  • The discourse echoes earlier flashpoints like “Ok, Boomer” and the “Millennial Pause,” reflecting ongoing generational tensions over evolving social norms.