Emma Crystal Appointed as New CEO of Coutts Amidst Debarking Controversy

NatWest Group selects sustainability and diversity advocate Emma Crystal to lead its wealth management division, including Coutts, following the fallout from the debanking of Nigel Farage.

• Emma Crystal, currently UBS’s chief sustainability officer, will become CEO of NatWest’s wealth management division, encompassing Coutts, later this summer.
• Crystal’s appointment follows the resignation of Peter Flavel and NatWest CEO Dame Alison Rose after the debanking scandal involving Nigel Farage.
• An independent review found no evidence of political bias in Coutts' decision-making but acknowledged shortcomings in account closure processes.
• NatWest, partially owned by the British government, is on a trajectory towards full privatization, with plans to sell shares to retail investors as early as June.
• Crystal’s extensive experience in sustainability and diversity initiatives is expected to guide Coutts through its next chapter, amidst efforts to recover from reputational challenges.

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