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Emirates Opens $8 Million Emirates Centre of Hospitality Excellence in Dubai

It scales Michelin-modeled, EHL-influenced hospitality training to upskill more than 10,000 crew by year-end.

Overview

  • The new facility is built around a 170-seat restaurant and lounge, eight tech-enabled classrooms, and presentation kitchens that replicate luxury service settings.
  • Cabin crew take part in an immersive fine-dining module, dining as guests on four-course menus curated by Emirates’ master chefs and served by elite trainers.
  • An 'Art of Service' course focuses on presence, poise and emotional intelligence, training crew to read cues, anticipate needs and craft personalised experiences.
  • A hybrid training kitchen, combining a restaurant setup with an airline galley, teaches culinary presentation and plating under professional chef instructors.
  • The centre integrates with Emirates’ existing onboarding and refresher pathways and complements the new 24/7 Crew Zone, supporting a cabin crew workforce of nearly 25,000 from over 140 countries.