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Emirates NBD Starts Phasing Out SMS OTPs With In-App Approvals From Nov. 1

The shift reflects a UAE Central Bank mandate to end SMS and email codes by March 2026.

Overview

  • Customers will receive a push notification taking them to the ENBD X app to review and approve payments using Smart Pass or biometrics, or they can open the app manually if notifications are off.
  • The first phase covers account transactions and transfers of AED 100 or less starting November 1, with the bank yet to publish details for higher-value transactions.
  • Approvals will work over an internet connection rather than relying on a mobile carrier signal for SMS delivery.
  • The bank says the process will extend to debit and credit card alerts soon after the initial rollout.
  • The change applies to local and international transfers and online purchases, aiming to cut fraud and speed confirmations as UAE firms face high fraud-related costs.