Overview

• Under the new SOP, Elector Photo Identity Cards will be dispatched within 15 days of any electoral roll update, down from over a month under the previous process.
• The system automatically triggers card generation and sends SMS alerts to voters as their EPIC moves through each stage.
• A dedicated IT module on the ECINet platform digitizes the issuance workflow and replaces manual handoffs.
• Department of Posts integration via API allows real-time synchronization of delivery data and status visibility.
• Voters can apply for EPICs and track their status online through the National Voters’ Services Portal using a reference number.