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2h ago

E‑Jagriti Nears 1.30 Lakh Filings, Clocks 1.27 Lakh Disposals Since January Launch

Officials report faster resolutions with an integrated design that expands access to overseas consumers.

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Overview

  • Government data show 1,30,550 case filings and 1,27,058 disposals on the unified consumer grievance portal as of November 13.
  • The platform has over 2.75 lakh registered users, including 1,388 non-resident Indians, since going live on January 1, 2025.
  • NRIs filed 466 complaints this year, led by the United States (146), the United Kingdom (52) and the United Arab Emirates (47), with additional cases from Canada, Australia and Germany.
  • Monthly performance improved in mid‑2025, with disposals meeting or outpacing new filings in July–August and September–October.
  • The system integrates legacy portals nationwide and offers OTP registration, online or offline fee payment, virtual hearings, multilingual and voice‑to‑text support, end‑to‑end encryption, and a push toward near‑paperless proceedings.