Overview
- An AWS US‑East‑1 incident on October 20 involving DNS errors and latency triggered service disruptions across numerous platforms worldwide.
- Eight Sleep’s cloud-connected mattresses could not change temperature or adjust positions when their control systems lost access to company servers.
- Users shared reports of overheated beds, disabled cooling and uncomfortable positions on social networks during the outage.
- CEO Matteo Franceschetti apologized and said the company is working round the clock on an offline Outage Mode to keep basic functions working without cloud connectivity.
- The episode underscored the fragility of consumer devices that depend on centralized cloud services and lack a local fallback.