Overview
- An AWS disruption on October 20 cut connectivity to Eight Sleep’s Pod mattresses, leaving thousands of devices malfunctioning worldwide.
- Users reported overheating up to about 43°C (110°F), unresponsive controls, and beds stuck in raised positions, according to posts on X and Reddit.
- CEO Matteo Franceschetti apologized publicly and said the company is working to make the Pods more resilient to server failures.
- Eight Sleep released an ‘Outage Access’ update intended to provide basic offline control when cloud services are down, as reported by The Verge.
- Some customers described residual glitches after service returned, highlighting risks for premium products that depend on AWS, which also disrupted more than 3,500 other companies.