Overview
- An AWS US-EAST-1 outage around 3 a.m. ET on Oct. 20 disrupted cloud services and left Eight Sleep Pods stuck at last settings, with some beds overheating or frozen in inclined positions.
- AWS reported normal operations restored by roughly 6 a.m. ET, after Downdetector logged millions of disruption reports across apps, games, and banking platforms.
- Eight Sleep’s CEO apologized for the disruptions and said teams were restoring features and working around the clock to prevent repeat failures.
- The company says a new Outage Access feature now lets the app communicate directly with the Pod when the cloud is unavailable, enabling on/off control, temperature changes, and base flattening.
- User complaints on X and Reddit highlighted the risks of cloud-only control for essential functions, reinforcing calls for local fallback options on connected home devices.