Overview
- AWS reported issues in its US-EAST-1 region around 3 a.m. ET on Oct. 20, with services largely restored by about 6 a.m., as Downdetector logged millions of disruption reports.
- Eight Sleep Pod owners said their beds overheated, stopped cooling, or got stuck in inclined positions when cloud connectivity failed, revealing the absence of an offline fallback.
- CEO Matteo Franceschetti apologized for the disruption and said the team would work around the clock to outage-proof the product experience.
- An Eight Sleep spokesperson said the new Outage Access feature is rolling out, letting the app communicate directly with the Pod to power on or off, adjust temperature levels, and flatten the base during future outages.
- The incident renewed user calls for robust offline controls, with coverage also noting prior criticism of Eight Sleep’s security practices, including a 2024 report about exposed AWS keys.