Overview

• The Colorado-based shuttle service halted operations on June 13 and informed customers through its website and Facebook page.
• Owner Simon Chen cited a surge in insurance premiums, airport and regulatory fees, and steep capital costs as the drivers of the shutdown.
• Customers holding unused ride vouchers are instructed to submit a Voucher Refund Request form online to initiate reimbursement.
• Chen warned that processing all refunds could require up to a year, with those who purchased vouchers most recently to be refunded first.
• The company’s closure and refund plan highlight broader financial pressures on regional shuttle providers under Colorado Public Utilities Commission oversight.