Overview
- The National Contact Centre is live on toll-free 1800-11-1950, operating daily from 8:00 am to 8:00 pm with trained executives handling queries.
- An ECINet-based ‘Book‑a‑Call With BLO’ feature lets electors schedule a direct call with their Booth Level Officer for registration and roll issues.
- States, Union Territories and districts have been directed to establish State and District Contact Centres that assist in regional languages during office hours.
- All complaints and queries are recorded and tracked through the National Grievance Service Portal (NGSP 2.0) with status visible on centralized dashboards.
- Chief Electoral Officers, District Election Officers and Electoral Registration Officers must monitor requests and ensure disposal within 48 hours.