Overview

• A family in Gran Canaria reported discovering a severe cockroach infestation within 10 minutes of arrival and alleged they were served frozen meals, resulting in sleepless nights and stress for their children
• On August 4, William White’s return flight from Palma de Mallorca to Belfast was cancelled due to a technical fault, leaving his family stranded without immediate airport assistance
• The first replacement room provided to the White family contained mites, yellow tap water, holes in the walls, broken furniture, foul odours and no air conditioning, triggering two late-night relocations
• easyJet’s support team says it arranged more suitable accommodation for both affected families and issued formal apologies for the substandard conditions and disruptions
• The airline is now processing compensation claims under EU and UK regulations, highlighting broader concerns over quality control in budget package holidays