Overview
- EasyJet said it would refund all 14 passengers in full after The Guardian raised the case, with the payout arriving about three weeks after the paper made contact.
- The airline had first denied a refund for the £4,000 stag-do booking, saying its serious-illness exception applied only if the sick person was the traveller.
- Staff offered a voucher for the groom’s fare and tax-only refunds for the others.
- The trip was cancelled because the groom’s two-year-old daughter was diagnosed with an aggressive brain tumour, which left him fearing friends would be left out of pocket.
- The dispute highlights unclear rules on compassionate treatment of group bookings and shows that UK and EU delay laws do not require refunds in such cases.