Overview
- Passengers on Easyjet flight EJU5054 found no checked baggage at Berlin’s arrivals belt after the plane landed and learned that all suitcases had been left behind in Naples.
- Easyjet told reporters the airline imposed an operational weight limit because a strike in Naples disrupted local fuel supply and reduced the aircraft’s refuelling, forcing baggage offload.
- Arriving passengers reported poor on-site communication, with no staff at the desk and only a paper QR code to file claims, and some struggled to reach Easyjet by phone.
- The airline arranged for the left-behind luggage to be transported to Berlin for a contractor to identify and deliver to owners, and it apologized for the delays that in some cases lasted up to four days.
- The episode shows how local fuel disruptions can translate into passenger impacts when airlines impose weight limits, a risk that travellers and airports may need to plan for during strike-driven supply shortfalls.