Overview

• Under EU Regulation EC 261/2004, easyJet passengers whose flights arrive at least three hours late can claim up to £520 depending on distance.
• Payouts are set at £220 for flights up to 1 500 km, £350 for journeys between 1 500 km and 3 500 km, and £520 for flights over 3 500 km.
• Compensation is halved if passengers accept rerouting that reaches the destination within specified time windows after the original arrival.
• Customers can submit claims for qualifying delays going back up to six years or five years in Scotland.
• EU transport ministers agreed on June 5 to raise delay thresholds to four and six hours, pending European Parliament approval.