Overview

• Louise McMahon was denied boarding on June 28 at Glasgow Airport when ground staff misapplied post-Brexit passport criteria.
• Her passport, issued within 10 years and valid until September 24, 2025, satisfied EU requirements for both issuance age and three months’ validity beyond departure.
• easyJet publicly apologized and refunded nearly £2,000 in holiday costs plus £220 compensation for each family member.
• The airline has engaged its Glasgow Airport ground handling partner in targeted staff training to ensure correct enforcement of new passport validity rules.
• The incident highlights ongoing confusion over post-Brexit entry requirements as the EU’s Entry/Exit System is set to begin in October.