Overview

• The August 13 flight from Luton to Crete diverted to Split after a cabin crew member required urgent medical assistance.
• A replacement crew was only available the next day, and the onward flight departed Split at 1:45 p.m. on August 14, arriving in Crete around 6 p.m.
• Darren Rainey says his family slept on the terminal floor after being told to arrange their own lodging when accommodation could not be secured.
• EasyJet says hotel options were scarce in the peak season and told customers who found rooms themselves that costs for accommodation, meals and travel would be refunded.
• Following media contact, the airline apologized, offered to refund the lost night, and extended a goodwill gesture after initially refusing compensation.