Overview

• A bird strike on an earlier leg forced a technical inspection and triggered crew duty-time limits, delaying EZY3408 from Bodrum to Liverpool by almost 20 hours.
• easyJet says it kept customers informed via SMS, email, airport announcements and Flight Tracker and arranged hotel stays and meals through airport teams.
• Melvin Chazen, 83, a diabetic without internet access, says he waited without food, water or seating for hours and feared passing out from low blood sugar.
• The airline has offered him £21 in reimbursement for out-of-pocket expenses, a gesture that has drawn criticism for its modest scale.
• The incident has intensified scrutiny of carrier delay protocols and communications practices under EU regulation EC 261/2004, highlighting gaps for vulnerable passengers.