Overview
- A Luton-to-Crete flight diverted to Split, Croatia, after a crew member required urgent medical assistance.
- Passengers were first told accommodation would be arranged before being advised to sort lodging themselves.
- The Rainey family report sleeping on the closed terminal floor overnight and losing nearly a full day of their trip.
- easyJet says it attempted to secure rooms and will reimburse customers who booked their own hotels, meals and transport.
- Following media inquiries, the airline apologised, contacted the family and offered a goodwill refund for the lost night.