Overview
- The top entries included luggage over carry-on limits, a Walmart air-fryer return dispute, a broken dishwasher, an Airbnb lockout, a hornet removal request, an iPad left at a SkyTrain station, EV-charger misuse, a bad haircut, traffic gripes, and a parking complaint tied to a Starbucks lot.
- E-Comm said call takers must initially treat every 911 call as an emergency, which means non-urgent complaints can consume time needed for life-threatening situations.
- The organization released audio clips of call-taker exchanges to underline proper use of the emergency line.
- The service handles roughly two million calls annually, covering about 99% of 911 calls across 25 regional districts in British Columbia.
- Residents were urged to call 911 only for situations needing police, fire or paramedics, to know their exact location, to stay on the line after accidental dials, and to use services such as DriveBC, BC Hydro, the BC Wildfire Service or 9-8-8 for non-emergencies.