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DWP’s Access to Work Faces Big Backlog as Policy Review Begins

The scheme remains open to applicants during consultations with disabled groups on potential changes.

Overview

  • Department for Work and Pensions data indicate about 62,000 applications are awaiting decisions and around 33,000 claims remain unpaid.
  • Access to Work offers grants and practical support including travel help, specialist equipment, workplace changes, communication support for interviews, and mental health support.
  • Eligibility applies to residents of England, Scotland and Wales aged 16 or over who are in paid work or due to start or return within 12 weeks, including self-employment and apprenticeships.
  • Applications are not means-tested, do not require a formal diagnosis, and will not fund employers’ legally required reasonable adjustments.
  • People can apply online or by calling 0800 121 7479, with Relay UK available via 18001 then 0800 121 7479 during weekday office hours.