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DWP Warns Legacy Benefit Claimants Not to Ignore Universal Credit Migration Letters

Letters set application deadlines, with a helpline available to request more time.

Overview

  • The DWP is sending managed migration notices instructing people on legacy benefits to apply for Universal Credit by the date stated in the letter.
  • Claimants who do not respond risk payments stopping, though extra time can be requested via the Universal Credit Migration Notice Helpline on 0800 169 0328.
  • Ministers report that more than 95% of invited ESA claimants have moved to Universal Credit, with around 40% receiving enhanced support.
  • The government says over 220,000 vulnerable people have received specialist help such as phone calls, home visits and dedicated teams during the switch.
  • All six legacy benefits are due to close at the start of April 2026, and tax credits have already been replaced by Universal Credit.