Overview
- Letters confirming eligibility for the Warm Home Discount were due between late October and early January, with officials advising anyone who expected one but did not receive it to contact the scheme now.
- Eligible households receive a one-off £150 discount on their electricity bill this winter, which suppliers apply automatically by 31 March 2026.
- Core eligibility hinges on status on 24 August 2025, including being named on the electricity bill, having a supplier that participates in the scheme, and receiving the Guarantee Credit element of Pension Credit.
- Some low-income households may also qualify through means-tested benefits such as Housing Benefit, income-related ESA, income-based JSA, Income Support, Pension Credit, or Universal Credit.
- People in Scotland who applied directly to their supplier will not get a scheme letter and should contact their energy company, while others should use the Warm Home Discount helpline on 0800 030 9322 if a letter is missing or more details are requested.