Overview

• Michael Bene says multiple Universal Credit claims were made using his identity in 2023, with one yielding a £763 advance paid in his name.
• Department records assert he verified his identity in person with a passport, bank card and utility bill, which he disputes with travel and work evidence.
• He has been told to pursue a tribunal to clear his name and to continue repayments while the case is under appeal.
• Bene reports more than 150 calls, over 80 emails and 15 formal complaints, and says agents sometimes refuse to speak to him due to security questions set by the fraudster.
• A DWP spokesperson says the case is being looked into and advises anyone who believes a recovery letter relates to fraud to call 0800 916 0647.