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DWP Reinstates Universal Credit for Bed‑Bound Claimant After Suspension

The department pledges process changes to better protect vulnerable claimants following the case.

Overview

  • Catherine Hawkins, 50, had her Universal Credit restored after the DWP apologised for distress caused during a review.
  • She is bed‑bound with neuropathy and Crohn's disease and depends on carers for washing, food and movement around her home.
  • Hawkins says she was told to attend a workshop and felt pressured to get a job despite stating she cannot walk.
  • The suspension followed requests for three months of bank statements that the DWP said it had not received.
  • She reported having £1.71 and contacting food banks while fearing rent arrears on her Platform Housing Group flat, and officials say review investigations and UCR actions have concluded.