Overview
- Audio recording is currently available by request for face-to-face and telephone PIP assessments across all DWP providers, with details set out on provider websites and in appointment letters.
- The Pathways to Work Green Paper proposes recording all health assessments by default, giving claimants a choice to opt out.
- The Department has not issued instructions to Capita or any other assessment provider to begin routine recordings.
- Officials state they will monitor the effects of making recordings standard for disability benefit assessments before any rollout decisions.
- DWP data show 4,000 face-to-face PIP assessments in August, with in-person volumes expected to increase, while phone and video assessments continue when suitable; more than 3.8 million people receive PIP in England and Wales, and Scotland now administers Adult Disability Payment.