Overview

• Officers from the DWP Visiting Team now provide home or hospital visits for claimants assessed as needing extra support due to complex needs, disabilities, or lack of alternative assistance
• The Visiting Team contacts claimants by phone, text, and letter to arrange appointments and inform them of required identity documents and visit details
• Visiting officers carry government-issued photo ID cards and can use pre-arranged passwords to help claimants verify legitimacy and guard against doorstep scams
• Charities such as Age UK and Citizens Advice can refer individuals for support visits to ensure those with limited digital access or personal networks receive assistance
• The pilot aims to simplify the benefits application process and reduce digital exclusion by delivering in-person guidance directly to vulnerable claimants