Overview

• The DWP plans to increase the number of face-to-face assessments for new PIP claims and award reviews, with paper-based reviews prioritized when feasible.
• A multi-channel approach will be maintained, including telephone and video consultations, ensuring accessibility for claimants with specific needs.
• Health professionals conducting PIP assessments must meet stringent qualifications, including registration, experience, and DBS clearance, as mandated by the PIP Assessment Guide.
• Functional Assessment Service suppliers will be audited to ensure claimants are directed to the most appropriate assessment channel.
• The proposed changes, aimed at improving assessment integrity and controlling welfare spending, are under consultation until June 30, 2025, with implementation scheduled for November 2026.