Overview
- Payments that were scheduled for Monday May 4 were issued on Friday May 1 because banks and DWP services do not process payments on the holiday.
- The change covers Universal Credit, State Pension, Pension Credit, Disability Living Allowance, Personal Independence Payment, Employment and Support Allowance, and Attendance Allowance, which reach millions of recipients.
- Claimants should check their bank statements and call the right helpline if money is missing, including 0800 328 5644 for Universal Credit and 0300 200 3100 for Child Benefit.
- DWP phonelines are closed on the bank holiday and reopen on the next working day for payment queries.
- The same adjustment is expected for the spring bank holiday on Monday May 25, with payments due that day brought forward to Friday May 22, so some households may need to budget for a longer gap before the next cycle.