Overview
- The Department for Work and Pensions says it has corrected Sarah McKenzie's records and will stop sending debt letters.
- McKenzie reported receiving collection notices over five years despite being told repeatedly that she owed nothing.
- The letters demanded £5,444.19 and referenced a different person who shares her name, highlighting a data mismatch.
- Correspondence paused briefly but resumed after McKenzie moved home around three years ago in Belle Vale, Liverpool.
- She says the ordeal severely affected her mental health as she cares for her 23-year-old autistic son, who is currently unwell and awaiting surgery.