Overview
- Sarah McKenzie in Liverpool received repeated DWP debt notices totaling £5,444.19 over about five years.
- The letters were intended for a different woman with the same name, and they displayed the other person’s national insurance number.
- McKenzie says DWP staff repeatedly confirmed she owed nothing, yet the letters continued to arrive.
- Correspondence paused briefly but restarted after she moved house roughly three years ago.
- The single mother, who cares for her 23-year-old autistic son, reported significant mental health strain before the DWP corrected her records and said the notices will cease.