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Duolingo Faces Backlash Over AI-Driven Shift Away From Contractors

CEO Luis von Ahn defends the company's AI-first strategy, emphasizing efficiency and course expansion without replacing employees.

What's The Duolingo 'AI-First' Controversy? The CEO's Pro-AI Message And The Online Backlash Explained

Overview

  • Duolingo announced an AI-first strategy on April 28, 2025, focusing on automating tasks like content creation and reducing reliance on contractors.
  • The company claims AI will enable the development of 150 language courses in one year, compared to 100 courses over the past 12 years.
  • The announcement sparked significant online backlash, including a mass unfollow movement and viral memes criticizing Duolingo's approach.
  • CEO Luis von Ahn clarified in a Bloomberg interview that AI is intended to augment operations, not replace existing staff or contractors.
  • A TikTok video about the controversy garnered 9 million views, reflecting widespread public engagement with the debate over AI's role in education.