Dunelm to Expand Self-Checkouts to Over Half of UK Stores by 2026
The retailer will maintain staffed tills while rolling out automated systems following positive trial feedback, though concerns over job impacts persist.
Overview
- Dunelm confirmed plans to introduce self-checkouts in more than 100 UK stores—over half its estate—by the end of 2026.
- Year-long trials of assisted self-service tills received favorable feedback, highlighting ease, speed, and convenience for customers.
- The company emphasized that staffed tills will remain available across all stores for those who prefer them.
- Some customers have criticized the move, citing fears of job reductions and dissatisfaction with self-checkout functionality.
- The retailer has not yet disclosed which stores will receive the self-checkouts, reflecting a broader industry trend of mixed approaches to automation.