Overview
- Martin Duff, 56, says airline assistance procedures left him disembarking last and reaching the Speke depot around 4:45pm for a 4:30pm pickup.
- He says calls to the listed shuttle number went unanswered, leading to a £10 taxi to the branch and an £85 ride to Southport after the refusal.
- Drivalia states the reservation was prepaid and non-refundable and that the vehicle could not be held beyond its tolerance period during peak demand.
- After journalists contacted the firm, Drivalia apologised and issued a full refund as a goodwill gesture.
- The reports highlight how mobility-related delays and rigid rental terms can impose costs on customers, with no legal action documented.